Now Hiring: Volunteer & Member Services Manager (Full-Time)

Our Commitment to Diversity and Inclusion: Sexual orientation, gender identity and gender expression cross every race, ethnicity, sex, age, religion, ability and socio-economic class. We are passionate about creating an inclusive team of employees, volunteers and partners that promotes and celebrates this rich diversity in everything we do.

To apply, please send a cover letter and resume to by September 10 2021. Applications will be received and reviewed on a rolling basis.

Volunteer & Member Services Manager (Full Time)

Location: Temporarily remote 

    On-Site (Waltham, MA) 

The location for this position is flexible as our offices remained closed due to the COVID-19 pandemic. In the future, candidates will have the option of working a hybrid remote and in-person schedule. Candidates will be expected to travel to sites and locations where programs are hosted. 

Summary: This position offers a unique opportunity to increase community engagement through volunteer recruitment, training, management, and retention. The Volunteer & Community Services Manager will play an integral role in helping Greater Boston PFLAG achieve its mission of providing support education and resources to parents, caregivers and loved ones of LGBTQ+ individuals to create a safer and more inclusive world through understanding our various and evolving organization-wide volunteer and member needs and representing GBPFLAG through ongoing communications with our highly valued community of volunteers and members. 

 As a primary point of contact with volunteers and members, responsibilities will also include answering questions, managing the support group facilitators and helpline volunteers and programs, facilitating onboarding procedures, enhancing and presenting virtual training materials, and leading community focused activities and programs. These activities and programs occur during both regular business hours, as well as evenings and weekends, to best serve our community needs.

The Volunteer & Member Services Manager will report to the Director of Program Outreach & Impact. 

Salary: $50,000-$55,000/year .


Areas of Responsibility:

Volunteer Services

  • Support and manage GBPFLAG’s 16 support groups throughout Greater Boston
    • Oversee recruitment, training, and ongoing support of volunteers 
    • Manage communication with all facilitators and Helpline/1:1 volunteers
    • Maintain process to facilitate volunteer feedback/suggestions 
  • Strengthen and maintain relationships with speakers, facilitators, helpline volunteers, and other long-term volunteers
  • Manage volunteer tracking systems and maintain current and accurate records
  • Maintain support for current Support Groups and develop new support groups as needed
  • Manage annual volunteer appreciation events

Member Services

  • Strengthen and maintain relationships with our community of parents, caregivers, and loved ones of lgbtq+ individuals 
  • Connect members to the support, education, and resources of GBPFLAG


Program Collaboration

  • Communicate and advertise events/projects for volunteers
  • Support volunteer program opportunities introduced through corporate program relationships


External Communication

  • Manage the volunteers email account and respond to inquiries on a timely basis
  • Data Collection/Systems Management
  • Coordinate volunteer database/information, with relevant departments
  • Manage reporting as needed by organization on numbers/hours and uses of volunteer



  • Assist in recruiting volunteers for help at special events, conferences and fundraising galas (Pride & Passion)
  • Assign and supervise volunteers as needed at events, conferences, galas


Training and Experience


  • Passion for GBPFLAG’s mission and purpose and an ability to communicate this passion to others
  • There are innumerable ways to learn, grow and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below
  • Academic and/or experience working in any one of the following: business, communications, journalism, public relations, hospitality management, or recreation or other relevant area
  • Volunteer and/or membership management, with a minimum of 3-5 years of relevant experience is required
  • Experience with peer-led, non-clinical support group management
  • Communications skills, experience in internal and external communications, including newsletters, training content creation, and project planning
  • Experience with database systems, Salesforce
  • Experience managing volunteers 
  • Strong demonstrated use of Excel, Word, PowerPoint

Sunnie Kaufmann-Paulman

 Executive Director

Sunnie is thrilled to bring her professional acumen, volunteer experience, and dedication to LGBTQ+ advocacy to Greater Boston PFLAG. In addition to her previous roles which include Executive Director at Brooklyn Boulders Foundation and Chief Operations Officer at NoticeAbility, for the past three years Sunnie served on the Board of Directors at Family Equality, a nonprofit whose mission is to advance legal and lived equality for LGBTQ families and those who wish to form them. Sunnie currently lives in Arlington with her spouse Tori and their daughter Anika.

Pronouns: she/her/hers

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Tomás Aponte

Director of Program Outreach & Impact

Tomás (he/him/his) joins the Greater Boston PFLAG team with a vast array of interests and experiences. Tomás was born in Carolina, Puerto Rico and grew up in Central Massachusetts. He is a proud graduate of the University of Massachusetts Amherst, with a Bachelor of Fine Arts in Dance & Secondary English Education. Upon graduating from UMass Amherst, he’s had the honor and privilege of working in the non-profit sector and serving in leadership roles at The Boys & Girls Club, City Year, the YMCA, and Big Brothers Big Sisters of Eastern Massachusetts. In September of 2018, Tomás moved back to Boston from Tulsa, Oklahoma. Tomás is passionate about youth development, LGBTQ+ advocacy, and criminal justice reform work and is thrilled to bring his educational and professional experiences to Greater Boston PFLAG. During his free time he enjoys getting involved in musical theater productions, working out, and taking dance classes.

Pronouns: he/him/his

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Program Manager

Coming Soon!

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Mallory Hubbard

Director of Operations & Human Resources

Mallory joins the team with over a decade of operations and finance experience in various industries from engineering to data science. She holds a bachelors degree in Political Science and Spanish from the University of Mount Union and is currently pursuing her MBA from Southern New Hampshire University. Mallory has spent several years organizing volunteer events in and around Boston and Philadelphia focusing on underserved populations within each city respectively. When not working, she enjoys spending time with her partner at the beach, exploring local restaurants and breweries, and going on adventures with their four-legged sons Diesel and Blitz.

Pronouns: she/her

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Julia Paget

Communications Manager

Julia has a background in computer programming, graphics design and corporate communications. Prior to joining Greater Boston PFLAG, she was the volunteer Data Program Lead for the Greater Boston area of the Yes on 3 campaign. Before that, she worked for five years as an IR/PR Communications Specialist in the rare disease biotech sphere. She is excited to use her skills to support the community and create meaningful progress for LGBTQ+ people. She loves stories, games, and rock climbing.

Pronouns: she/her/hers

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Jules Bertaut

Development Coordinator

Jules has a BA in religion from Swarthmore College. He has in the past held a number of various volunteer and professional positions working with databases and record-keeping, including his work with the Yes on 3 campaign and with several churches. Jules is passionate in his work around improving systems for efficiency and ease of use. When not working in his professional and volunteer roles, Jules enjoys reading, sewing, and any work involving power tools.

Pronouns: he/him/his or they/them/theirs

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