Location: Temporarily remote 

    On-Site (Waltham, MA) 

The location for this position is flexible as our offices remained closed due to the COVID-19 pandemic. In the future, candidates will have the option of working a hybrid remote and in-person schedule. Candidates will be expected to travel to sites and locations where programs are hosted. 

Summary: This position offers a unique opportunity to increase community engagement through volunteer recruitment, training, management, and retention. The Volunteer & Community Services Manager will play an integral role in helping Greater Boston PFLAG achieve its mission of providing support education and resources to parents, caregivers and loved ones of LGBTQ+ individuals to create a safer and more inclusive world through understanding our various and evolving organization-wide volunteer and member needs and representing GBPFLAG through ongoing communications with our highly valued community of volunteers and members. 

 As a primary point of contact with volunteers and members, responsibilities will also include answering questions, managing the support group facilitators and helpline volunteers and programs, facilitating onboarding procedures, enhancing and presenting virtual training materials, and leading community focused activities and programs. These activities and programs occur during both regular business hours, as well as evenings and weekends, to best serve our community needs.

The Volunteer & Member Services Manager will report to the Director of Program Outreach & Impact. 

Salary: $50,000-$55,000/year .

Areas of Responsibility:

Volunteer Services

• Support and manage GBPFLAG’s 16 support groups throughout Greater Boston
• Oversee recruitment, training, and ongoing support of volunteers 
• Manage communication with all facilitators and Helpline/1:1 volunteers
• Maintain process to facilitate volunteer feedback/suggestions 
• Strengthen and maintain relationships with speakers, facilitators, helpline volunteers, and other long-term volunteers
• Manage volunteer tracking systems and maintain current and accurate records
• Maintain support for current Support Groups and develop new support groups as needed
• Manage annual volunteer appreciation events

Member Services

• Strengthen and maintain relationships with our community of parents, caregivers, and loved ones of lgbtq+ individuals 
• Connect members to the support, education, and resources of GBPFLAG

Program Collaboration

• Communicate and advertise events/projects for volunteers
• Support volunteer program opportunities introduced through corporate program relationships

External Communication

• Manage the volunteers email account and respond to inquiries on a timely basis
• Data Collection/Systems Management
• Coordinate volunteer database/information, with relevant departments
• Manage reporting as needed by organization on numbers/hours and uses of volunteer

Events/Fundraising

• Assist in recruiting volunteers for help at special events, conferences and fundraising galas (Pride & Passion)
• Assign and supervise volunteers as needed at events, conferences, galas

Training and Experience

Qualifications

• Passion for GBPFLAG’s mission and purpose and an ability to communicate this passion to others
• There are innumerable ways to learn, grow and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below
• Academic and/or experience working in any one of the following: business, communications, journalism, public relations, hospitality management, or recreation or other relevant area
• Volunteer and/or membership management, with a minimum of 3-5 years of relevant experience is required
• Experience with peer-led, non-clinical support group management
• Communications skills, experience in internal and external communications, including newsletters, training content creation, and project planning
• Experience with database systems, Salesforce
• Experience managing volunteers 
• Strong demonstrated use of Excel, Word, PowerPoint